Please read our refund policy carefully prior to making a purchase to ensure that your choice matches your requirement.
Policy Reference: P05 | Effective: 1 March 2026
Radiation Training is committed to providing a high quality and accessible online learning platform for radiation safety and protection training. Please read our refund policy carefully prior to making a purchase to ensure that your choice matches your requirement.
This Refund Policy applies to any individual who has registered and paid for a Radiation Training course via our website.
While the Refund Policy applies to anyone purchasing a Radiation Training course, the specific circumstances of the individual may vary.
Our goal is the student's complete satisfaction with their learning experience.
We offer a 14-day money-back guarantee from the date of enrolment.
If you're not satisfied with the course for any reason, simply contact us within 14 days for a full refund.
After 14 days, refunds are considered on a case-by-case basis.
If you experience technical issues that prevent you from accessing the course content, please contact our support team immediately. We will investigate and make every effort to resolve the issue promptly if it is something controllable at our end.
If the issue cannot be resolved within a reasonable timeframe, you may be eligible for a refund depending on the identified cause of the technical issue.
Please note that we have no control over technical issues arising from the client end but will support you in your troubleshooting efforts through our FAQ page.
In the event of accidental duplicate purchases, please contact our support team with proof of the duplicate transaction. We will process a refund for the duplicate charge once confirmed at our end.
In certain exceptional circumstances, we may consider refund requests on a case-by-case basis, minus the refund administration charge.
Please contact our support team with a detailed explanation of your situation.
The decision to grant a refund under exceptional circumstances is at the sole discretion of our management team.
To request a refund, please follow the steps below:
If your refund request is approved, the refund will be processed using the same payment method you used for the purchase. Please allow 10 business days for the refund to reflect in your account.
We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website, and we encourage you to review it periodically.
Next Review date: 1 March 2027